Buyer FAQ
Frequently Asked Process Questions
Clear answers regarding custom packaging production, artwork requirements, dielines, and international delivery.
How long does the physical prototyping stage take?
Digital 2D/3D dielines are delivered within 24 to 48 hours. Once artwork is placed, physical structural samples take 4 to 7 business days to manufacture and ship via express courier, providing full hands-on approval before mass production begins.
What files are required for pre-press artwork check?
We accept vector files in Adobe Illustrator (.AI), EPS, or high-resolution layered PDF formats. Artwork should incorporate 3mm bleed margins, converted CMYK or Pantone (PMS) color values, and outlined vector typography.
What quality control procedures protect my order?
We strictly enforce ISO 9001 quality management guidelines and conduct ANSI/ASQ Z1.4 (AQL 2.5) sampling on every production run. Testing includes color registration checks, adhesive bond strength evaluation, and shipping drop test simulations.
Can I request custom board thickness or eco-friendly recycled materials?
Yes. We offer rigid greyboards from 800gsm to 1500gsm, SBS paperboard from 12pt to 28pt, and E/B/F flute corrugated stocks. FSC-certified, 100% post-consumer recycled kraft, soy-based inks, and plastic-free laminates are readily available.
How are shipping duties and customs clearance handled?
We provide comprehensive DDP (Delivered Duty Paid) shipping services across all 50 US states, Canada, Europe, and Australia. Our logistics team handles import customs clearance, tariffs, taxes, and final truck delivery straight to your facility.