Terms of Service

1. Acceptance of Terms & Contractual Scope

By placing an order, approving a structural dieline proof, remitting a deposit, or accepting a formal commercial quotation from Pacify Packaging ("Company", "We", "Us"), the buyer ("Client", "Purchaser") accepts and agrees to be bound by these Terms of Service. These terms apply to all custom rigid box, corrugated mailer box, folding carton, food packaging, and specialty packaging orders manufactured for international brand owners, procurement agencies, and distributors.

Any additional terms, modifications, or purchase order conditions submitted by the Client that conflict with these terms shall be null and void unless explicitly agreed to in writing and signed by an authorized manager of Pacify Packaging.

2. Engineering Dielines, Technical Specifications & Quotations

All quotations issued by Pacify Packaging are valid for 14 calendar days from the date of issue, unless otherwise specified in writing. Prices are calculated based on raw material board weights (12pt–32pt SBS, 800–1500gsm greyboard, E/B/F-flute corrugated), finish processes (spot UV, hot foil stamping, soft-touch lamination), and exact product dimensions provided by the Client.

Specification Lock & Re-Quoting

Structural dielines prepared by our packaging engineers are verified against specified load capacities and insert tolerances. Any subsequent alteration to dimensions, paperboard grade, caliper thickness, or print finish after quote acceptance will require a revised price quotation and updated production timeline.

3. Artwork Ownership, Intellectual Property & NDA Compliance

The Client warrants that all logos, trademarks, graphic designs, copy, and brand assets submitted to Pacify Packaging for custom printing are fully owned by the Client or licensed with proper authorization. The Client agrees to indemnify, defend, and hold harmless Pacify Packaging against any third-party intellectual property infringement claims arising from submitted artwork.

Confidentiality & Non-Disclosure

Pacify Packaging maintains strict confidentiality for proprietary client designs, artwork, and product dielines. We will never sell, lease, or distribute your custom artwork to third parties. We reserve the right to photograph completed packaging for our manufacturing portfolio, case studies, and trade displays unless the Client explicitly requests a formal Non-Disclosure Agreement (NDA) prior to production.

4. Physical Sampling, Color Proofing & Production Sign-Off

Physical pre-production prototypes (hard samples) are manufactured on production-grade die-cutters or CNC sample tables. Sampling fees are quoted individually based on structure complexity and finishing requirements.

• Sample Sign-Off: Mass production strictly commences only after the Client inspects, approves, and signs off on the physical prototype or official PDF dieline proof.
• Color Matching: Ink colors are matched against Pantone Matching System (PMS) spot colors or standard CMYK digital/offset proofs. Minor color variations within international printing standards (Delta-E ≤ 2.0) may occur across different material lots and laminations.
• Approved Defects: Any structural error, typo, or dimension issue present in the sample approved by the Client cannot serve as grounds for order rejection or refund once mass production has been authorized.

5. Mass Production Timelines, Tolerances & Quality Inspection (AQL 2.5)

Standard mass production lead times typically range between 10 to 15 business days following final sample sign-off and deposit receipt. Lead times are estimates and may vary based on order volume, material availability, and peak seasonal manufacturing schedules.

Manufacturing Tolerances & Quality Control

All packaging orders undergo strict in-line Quality Assurance (QA) and pre-shipment Quality Control (QC) guided by ISO 9001 quality management principles and Acceptable Quality Limit (AQL 2.5) inspection standards:

• Dimension Tolerance: Dimensional variance for rigid boxes and folding cartons is limited to ±1.0mm; corrugated flute board variance is limited to ±1.5mm.
• Quantity Variance: Due to setup wastage in high-speed offset printing and die-cutting, orders are subject to a manufacturing quantity tolerance of ±3%. Invoices are adjusted to match actual delivered quantities.

6. Payment Schedules, Invoicing & International Trade Terms (INCOTERMS)

Unless custom commercial credit terms have been approved in writing, standard payment terms for custom manufacturing contracts require a 50% deposit upon order confirmation, with the remaining 50% balance due upon completion of mass production prior to dispatch.

Freight & Delivery Terms

Quotations state applicable INCOTERMS 2020 (e.g., EXW, FOB, CIF, or DDP to client facilities). Title to goods and risk of loss transfer to the Client according to the agreed INCOTERM. Pacify Packaging is not liable for transport delays caused by customs clearance procedures, port congestion, weather events, or carrier force majeure.

7. Inspection Window, Quality Claims & Replacement Policy

The Client must inspect all delivered packaging shipments within 7 business days of receipt at their designated warehouse or facility.

Claim Submission Procedure

If any portion of an order fails to conform to approved physical samples or written technical specifications, the Client must submit a formal written claim within 7 business days, accompanied by photographic/video evidence, batch inspection logs, and an explanation of the non-conformity. Pacify Packaging reserves the right to inspect returned sample batches.

For verified manufacturing defects exceeding AQL 2.5 limits, Pacify Packaging will, at its sole discretion, either reproduce the non-conforming packaging at no extra charge or issue a proportional credit for future production runs. Custom-manufactured packaging products are non-refundable and non-returnable once produced to approved specs.

8. Limitation of Liability & Force Majeure

Pacify Packaging’s maximum cumulative monetary liability for any claim, breach, or damage arising out of the supply of custom packaging products shall not exceed the total contract value paid by the Client for the specific production batch in question.

In no event shall Pacify Packaging be liable for indirect, incidental, punitive, or consequential damages, including lost revenue, lost product shelf-life, factory downtime, or damage to third-party goods packed inside the boxes.

Force Majeure

Neither party shall be held responsible for failure or delay in performance caused by acts of God, war, terrorism, global supply chain disruptions, severe raw material shortages, power grid failures, or government trade restrictions beyond reasonable control.

9. Regulatory Compliance & Sustainable Material Options

Pacify Packaging manufactures food-grade and eco-friendly packaging compliant with FDA, EU food contact guidelines, and FSC certifications upon request. The Client is responsible for specifying any regional regulatory packaging marks, recycling symbols, barcode placement, or mandatory country-of-origin labeling required for their retail market prior to printing approval.

10. Governing Law & International Commercial Arbitration

These Terms of Service and any commercial manufacturing agreements executed hereunder shall be governed by and construed in accordance with international commercial trade laws. Any disputes, controversies, or claims arising from or relating to this contract that cannot be settled amicably through good-faith negotiation shall be submitted to final and binding arbitration.

11. Inquiries & Contract Support

For questions regarding our custom packaging terms, quality inspection protocols, or enterprise supply contracts, please reach out to our legal and engineering contract team:

Company Name: Pacify Packaging
Email: [email protected]
Telephone: +1-229-329-8221
Service Availability: Monday – Friday, 9:00 AM – 6:00 PM (EST)